Delete Your Account

How to Delete Your FinnApp.AI Account

Last updated: May 30th, 2026

This page explains how to request the permanent deletion of your FinnApp.AI account and the personal data we hold about you. The process is the same regardless of whether you signed up on Android, iOS, or the web. You can also review our full Privacy Policy for additional context.

1. Two Ways to Request Deletion

You can request the deletion of your account using either of the following methods. Both result in the same outcome.

2. What Gets Deleted

FinnApp.AI is built around shared household groups, so a single member can leave without destroying the financial history the rest of the group depends on. When you delete your own account, your personal data is removed while the group's shared records are preserved in anonymized form.

Permanently erased from our production systems:

• Account credentials: Your email address, hashed password, and authentication tokens.
• Profile information: Your display name, language preference, time zone, and currency settings — your name and email are overwritten so they no longer identify you.
• Sessions: All refresh tokens across every device; you are signed out everywhere immediately.
• Group membership and pending invitations: Your membership in the household group and any invitations tied to your email.

Preserved (anonymized) so the remaining group members keep their history:

• Shared financial data: Transactions, budgets, categories, tags, and exchange-rate history that belong to the household group remain intact. Entries you created stay in the group's statistics and reports, but are attributed to "Deleted User" instead of your name.
• AI assistant history within the group: Retained as part of the group's records, also shown as "Deleted User".

If you are the only member of your group, no shared data needs to be preserved — use Delete Group instead, which permanently erases the entire group and all of its data.

3. What May Be Retained

A limited amount of data may be retained after deletion, only when required by law or for legitimate operational reasons:

• Backup copies: Encrypted backups that include your data are purged on our standard rotation schedule and fully removed within a maximum of 90 days after your deletion request.
• Legal and regulatory records: Records we are required to keep under tax, anti-fraud, anti-money-laundering, or other applicable laws.
• Aggregated and anonymized data: Statistics that no longer identify you (for example, total active users by month) may be retained indefinitely.
• Records of your deletion request: We keep a minimal record of the request itself (date, email address, confirmation) to demonstrate compliance with applicable laws.

4. Timeline

• Acknowledgement: Within 5 business days of receiving your request.
• Identity verification: Typically completed within 7 days of acknowledgement.
• Account deactivation: Within 30 days of the verified request. Your account becomes inaccessible at this point.
• Permanent deletion from production systems: Within 90 days of the verified request.
• Backup purge: Within 90 days, as backups roll over.
• Third-party processors: We instruct our processors (Microsoft Azure, OpenAI) to delete the associated data in accordance with their own policies.

5. Identity Verification

Before deleting an account, we verify that the request comes from the legitimate account owner. This protects you against unauthorized deletion. Verification may involve confirming the email address associated with the account, requesting additional information that only the account owner would know, or sending a confirmation link to the registered email. We will not delete the account until verification is complete.

6. Changing Your Mind

Account deletion is permanent and irreversible once it has been processed. If you change your mind, contact us at info@finnapp.ai before the 30-day deactivation window closes. Once your account is deactivated and the data is purged from production systems, we cannot restore it.

7. Deleting Specific Data Without Deleting Your Account

If you do not want to delete your entire account but want to remove specific items (for example, individual transactions, categories, tags, or AI assistant history entries), you can do so directly from inside the app at any time without involving us. For broader data-access or correction requests, contact us at info@finnapp.ai.

8. Need Help?

If you have questions about the deletion process or run into any difficulty, we are happy to help. Reach out to info@finnapp.ai and we will respond within 48 hours.