Support

Help Center

FinnApp.AI Support

Contact Information

Developer/Company: Virtual Businesses Rodriguez Balma S.A.

Address: Guachipelin, Escazu. San Jose, Costa Rica

Response Time: We respond to all inquiries within 48 hours.

Frequently Asked Questions

Find answers to common questions about FinnApp.AI, including how to use the app, AI features, supported currencies, and more.

View FAQ

Privacy Policy

Learn how we collect, use, and protect your personal information. Understand your privacy rights and data handling practices.

View Privacy Policy

Account Recovery

Forgot Your Password?

Go to the FinnApp.AI login page at https://app.finnapp.ai
Click on "Forgot Password"
Enter the email address associated with your account
Check your email for the verification code
Return to the web page to enter the verification code plus the new password with the confirmation

If you don't receive the email, check your spam folder. If you still need help, contact us at info@finnapp.ai.

Troubleshooting

Check your internet connection
Try refreshing the page or restarting the app
Clear your browser cache and cookies
Try using a different browser or device
If the problem persists, contact us at info@finnapp.ai

Make sure you're using the correct email address
Check that Caps Lock is not enabled when entering your password
Try the "Forgot Password" option to reset your password
If you still can't access your account, contact us at info@finnapp.ai

Ensure you have accepted the AI disclaimer in the app
Check if you have reached your monthly token limit
Try refreshing the page and attempting again
The AI service may be temporarily unavailable - please try again later
If the issue persists, contact us at info@finnapp.ai

FinnApp.AI requires an active internet connection to sync data
Check your internet connection and try again
Log out and log back in to refresh your session
If data appears missing, contact us immediately at info@finnapp.ai

Report Security or Privacy Issues

If you discover a security vulnerability or have concerns about your privacy, please report it immediately:

Email: info@finnapp.ai
Subject Line: "Security Issue Report" or "Privacy Concern"

We take all security and privacy reports seriously and will investigate promptly. Please include as much detail as possible about the issue.

Account Deletion Instructions

You have the right to delete your account and all associated data at any time. We provide two ways to request account deletion:

Option 1: In-App Deletion

Open the FinnApp.AI app
Navigate to Settings
Select Account
Tap Delete Account
Follow the on-screen instructions to confirm deletion

Option 2: Web-Based Deletion Request

If you no longer have access to the app, you can request account deletion by email:

Send an email to info@finnapp.ai
Use the subject line: "Account Deletion Request"
Include the email address associated with your FinnApp.AI account
We will verify your identity and process your request

Timeline: Your account will be deactivated within 30 days and all data permanently deleted within 90 days.

Still Need Help?

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